Refund policy

Returns Period

You have 15 days from the date of delivery to return your purchase. Items must be returned in their original condition, unused, and with all tags and packaging intact.

How to Return an Item

1. Contact Us: Email us at hellosoulvitality@gmail.com to initiate a return. Provide your order number and the reason for the return.
2. Return Authorization: We will issue a Return Authorization Number and instructions for returning your item.
3. Ship Your Return: Send the item(s) back to us using a tracked service to ensure it arrives safely. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your original payment method.
• Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info.thepadelhub@gmail.com. We will arrange for a return at no additional cost and ensure you receive the correct item or a full refund.

Contact Us

For any questions or concerns regarding delivery or returns, please don’t hesitate to reach out to our customer service team at info.thepadelhub@gmail.com